Privacy Policy

1. Information We Collect

When you use Avares AI Telephone Services, we may collect the following types of information:

• Call Data: Phone numbers, call duration, call transcripts, and voice recordings
• Account Information: Name, business information, email address, and billing details
• Customer Data: Information provided by your customers during calls, including appointment details and account information
• Technical Data: IP addresses, device information, and usage analytics
• Mobile Information: Phone numbers and related telecommunications data

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our AI telephone services
• Processing appointments and managing customer interactions
• Training and enhancing our AI models for better service quality
• Billing and account management
• Analyzing usage patterns to improve our services
• Complying with legal obligations and protecting our rights

3. Mobile Information Protection

4. Information Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who help us operate our services (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with continued privacy protection)
• Consent: When you explicitly consent to sharing for a specific purpose

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and monitoring
• Employee training on data protection practices
• Compliance with telecommunications security standards

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are typically retained for up to 12 months unless longer retention is required for legal or business purposes. You may request deletion of your data subject to our legal and operational requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience and analyze usage patterns. You can control cookie settings through your browser preferences. Essential cookies required for service functionality cannot be disabled.

9. Third-Party Services

Our services may integrate with third-party platforms (such as calendar systems, CRM tools, or phone systems). These integrations are governed by the privacy policies of those third parties. We encourage you to review their privacy practices.

10. Children's Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data when it is transferred internationally, including using standard contractual clauses and ensuring adequate levels of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise your rights regarding your personal information, please contact us:

• Through our contact page on this website
• By email at our designated privacy contact
• By mail at our business address

We will respond to your privacy-related inquiries within a reasonable timeframe and in accordance with applicable law.